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Legal Stuff And Your Responsibilities

IMPORTANT
After You Have Completed Reading This Section, Be Sure To Click The BACK BUTTON ON YOUR BROWSER To Return To The Enrollment Form

Legal Stuff And Your Responsibilities

1: Legal Notices
2: What Is Required Of You
3: Special Conditions Applying to In-Home Training
4:  A Note About Graduations
5:  Basic Training Refund Policy

Legal Notices

        When you visit websites, your computer exchanges information with other computer systems in order to display pages, select specific information and enable you to buy products and services. During this exchange, EstablishmentDogTraining.com gathers information only to:
a. Fulfill your order accurately and quickly.
b. Pre-fill information fields for you to save you time and hassle.
c. Identify ways we can improve our site to enhance your visit.
d. Ensure we give proper credit to those who referred you to our site.

What Information Does EstablishmentDogTraining.com Gather?
        During your visit, you have the option of providing the following information that is stored in our systems:

• Your personal code and password that provide access to special areas of our website (if such a code
  or password has been issued to you).
• Certain information you enter so you only have to enter them once upon future visits to our website
  BUT NEVER CREDIT CARD INFORMATION..
• The contact information you provide including phone, fax, pager, email, addresses and the like. 
• If you elect to participate in our e-mail programs, you may opt out at any time.
• Data you enter into an application that's necessary to process the form.
• Responses to ePolls are collected in aggregate, but your personal choices are not stored. For example, we will note that 80 percent of our visitors made a particular selection; however, our systems will not note which visitors comprise this group.

What Information Does EstablishmentDogTraining.com NOT Gather?

• If you are a customer, we do not store your credit card or other payment information on our
  systems unless you specifically ask us to do so as a convenience.
• Choices you make while viewing our presentation lead you to hallways of interest within the presentation, but your choices are not stored on our systems.
• Any additional information you do not provide.

How Does EstablishmentDogTraining.com Remember Information?

EstablishmentDogTraining.com uses a technology called "cookies" to remember you and the information you are saving, such as your shipping address. When you visit EstablishmentDogTraining.com, we send you back a cookie, a small text file that includes a temporary inquiry number, your IP address, plus any items you've chosen. Your web browser has a special folder on your computer where it keeps cookies. Cookies cannot
harm your computer in any way. Only the website that places a cookie on your computer can read it; no other website may access the cookie EstablishmentDogTraining.com places on your computer.

As with all web usage, it's important for you to not share your personal code or password with anyone else (if either has been issued to you). With that information, someone could log on as you.   Although EstablishmentDogTraining.com never displays your credit card information on our website, someone logging on as you could access less confidential data, such as your name or shipping address.

What General Information Does EstablishmentDogTraining.com Track?
Our site tracking program collects aggregate information about the number of visitors, types of browsers used, Internet Service Providers used, visit times and length, pages visit, referring pages and exit pages.

This information helps us enhance our site so that our visitors have a better experience.

Can I Change or Remove My Information From EstablishmentDogTraining.com's System?
All visitors have the opportunity to change personal information such as shipping addresses online. To cancel your membership or status email us with those instructions.

Privacy Questions
If you have questions or concerns regarding this statement, contact us at webmaster@establishmentdogtraining.com

At EstablishmentDogTraining.com, you are the most important part of our business. That's why we go to such great lengths to guarantee the security of all transactions.  We use state-of-the-art technology to protect your data from unauthorized third parties. Currently EstablishmentDogTraining.com uses Secure Socket Layer (SSL) software, At EstablishmentDogTraining.com, you are the most important part of our business. That's why we go to such great lengths to guarantee the security of all transactions, to protect your data and secure your transactions. SSL encrypts (meaning scrambles in code) all your personal information, including your credit card number, name and address as it is transmitted over the Internet. In addition, our server is protected by a firewall to prevent unauthorized access to any information that we store.

If you're uncomfortable placing orders online, see our "By Mail" application process.

What Is Required Of You

        Dog training is an interactive experience which cannot be successfully accomplished without your full and sincere participation.  The goal of our Basic Training Course is to transform your dog into a well-trained, mannerly and valued member of your family. To achieve this goal you must understand the essence of a dog training classes. You do not come to a dog training class because someone else is going to train your dog for you. You and your dog are both students. The trainer may work with your dog during class, but only to show you how to do the exercise. A good dog training class teaches you how to train your dog.

        If you do not learn how to train your dog, your dog may behave well in class but will not behave well at home. The trainer will be teaching you techniques which you must practice and apply on an everyday basis. If you diligently apply these techniques, you and your dog will become a happy "working team".

        There are enormous personality differences among dogs, not only from breed to breed, but within a breed. In addition, a dog’s background, history and experience must be carefully considered. Therefore we do not rely upon any single training technique but, rather, attempt to gear the training method to your dog’s individual needs. For example, an exuberant puppy or a dog who has a dominant personality may require firm handling to command his attention and respect. The same type of firm handling might overwhelm
a shy, abused or recently adopted dog.

        Over the past 25 years we have found that an individualized approach produces the best results and allows each dog to reach his or her full potential. We have found some value in many dog training methods, but obviously, if there was some "magic formula", everyone would be using it. Our approach is best described as eclectic. It is impossible to learn, by reading a book or watching a video, what our trainer has learned in more than 25 years of working with animals.

        For training to be successful, you and your dog must develop a mutually respectful relationship, trust, communication and an understanding of what each is expecting from the other. Your responsibilities to safely and successfully attain this goal are as follows:

    2.    Make sure that your dog is wearing an ID tag on a leather or nylon collar
           when traveling to and from class. He should also be wearing a choke collar
           and the leash should be attached to the choke collar when you enter the
           classroom.  No tags should be attached to the choke collar.

    3:    If you are worried about bringing you dog into the class for the first time,
           speak to the trainer during the orientation session (which is the first
           class and is without dogs). She will make appropriate recommendations to
           help prepare your dog for a smooth entry into the classroom.

    4:    Attend all classes

    5:    Acquire the proper required equipment for your class.

    6:    Make sure that your dog is wearing a properly fitted chain choke collar
           and leash at all times during the class. Make sure your dog’s leash is
           always clipped to his choke collar BEFORE you enter the classroom.

    7:    Wear appropriate clothing to class so that you may safely work with
           your dog. Shorts, high-heeled shoes, sandals and dangling jewelry are
           difficult to work in. Dog training is an athletic activity. Please wear
           low-heeled shoes with crepe or rubber soles and casual pants and
           shirts which are comfortable to work in and which won’t be damaged by
           "doggy" paw prints. Make sure jewelry is minimal and close-fitting to
           avoid damage.

    8     Work diligently to learn the exercises taught by the trainer.  If you don’t
           understand an exercise or technique, ask the trainer to explain or
           demonstrate before you leave the class.

    9:    Certainly one of your most important obligations keep your dog on a
            short leash and under control and respectful distance from other dogs

    10:  Equally important is that you practice the lessons you learn in class for
            at least 15 minutes twice every day between classes in the manner
            specified by the trainer.

    11:  If you must miss a class, inform the trainer so that you may be shown
           the exercises which will be taught at that class. It is important that you
           don’t fall behind in class. As you know, learning is a "building block"
           process.  The exercises that you learn in each class build upon what you
           have learned in the previous class.

    12:  If you are having a particularly difficult time with an exercise, talk to the
           trainer. She may be able to suggest an alternative method for teaching
           the exercise.

    13:  Don’t become discouraged. Each dog learns at his own pace.  Each
           owner and each member of the owner’s family will accomplish the
           exercises at their own pace. All dogs can accomplish the basic
           obedience work. There will be times that your dog may balk at a
           particular exercise. If that happens, your job is to persist. You will find
           success in repetition. Many times the dogs which most strenuously
           resist training develop into the most obedient pets in the long run. Just
           have faith and persevere. You will get there!

    14: Remember that your dog has a unique and individual personality.  Some
          dogs are slow and deliberate workers. They may never be "whirlwind"
          performers but they will be extremely reliable, steady and dependable in
          their work. Others work very fast and enthusiastically but are often not as
          consistent or accurate as the more deliberate workers. Try to appreciate
          you dog for his individual abilities and don’t expect him to be what he is not.

    15: Establishment Dog Training, Ltd, reserves the right to eliminate from any
          class or class session, at the sole discretion of the trainer in charge of the
          class, any student or dog exhibiting behavior which puts other dogs and
          other students at risk.

Special Conditions Applying To
All In-Home Training:

• All in-home training is conducted by the Assistant Trainer. If you would prefer the Primary Trainer to perform these services, inquire about special pricing.
     
• Dogs with serious aggression problems will be trained by the PRIMARY TRAINER ONLY and the cost of services is subject to special pricing.
   
• All in-home training sessions are scheduled for no more than one hour.  If you wish to consult with the Assistant Trainer beyond the one hour limitation, additional charges will accrue at the rate of $25 for each additional 30 minutes or portion thereof.
  
• In addition to the cost of services, travel charges may apply for some locations.  Travel charges must be paid before services begin.
   
• Training is the process of teaching the dog's owner the techniques needed to accomplish the desired goals. Success is dependent upon the owner regularly working with his or her dog and carefully adhering to the instructions and techniques which are demonstrated by the trainer.
  
• Guarantee:  Our guarantee as described in the Basic Training Section of this website regarding Classroom Training DOES NOT apply to In-Home Dog Training Services. 
  
• Cancellation Of Scheduled In-Home Classes: 
  It is the responsibility of the enrolled student to request that  a class be rescheduled and give the assigned trainer notice at least 5 days in advance of a scheduled In-Home training session which the student will not be able to attend.  Failure to do so shall result in the training program being reduced by one class
  for each class the student fails to cancel properly.   Under these circumstances, classes will continue on “in sequence” and the eliminated class or classes will be the last class or classes in the program.  If the student desires that the class or classes be added back into the program curriculum, an additional payment, to be determined by the primary trainer, in her sole discretion, shall be required to reinstate the class or classes into the curriculum.  Note:  The primary trainer
  may, in her sole discretion, make exceptions to this policy in certain situations.
  

• Failure To Be Present At A Scheduled In-Home Training Session:
  It is the responsibility of the enrolled student to be present at the time of the scheduled In-Home Training Session.  If the assigned trainer arrives for a
  scheduled training session and the enrolled student is not available for such
  session it will be considered an unapproved cancellation.  The training program
  shall be reduced by one class for each class the student fails to cancel properly.   Under these circumstances, classes will continue on “in sequence” and the eliminated class or classes will be the last class or classes in the program.  If
  the student desires that the class or classes be added back into the program curriculum, an additional payment, to be determined by the primary trainer in
  her sole discretion, shall be required to reinstate that class or classes into
  the program curriculum.
  Note:  The primary trainer may, in her sole discretion, make exceptions to this policy in certain situations.
  

• Requirement That The Program Must Be Completed Within A Specific Time Period.
  It is the responsibility of the enrolled student to make scheduling arrangements
  with the assigned trainer to complete the following programs in the time indicated below. 

  Program One:
  The "Training NOW!" Program must be completed within 2 weeks
  of the initial phone consultation with the primary trainer.

  Program Two:
  The Program To Develop Control must be completed within 6 weeks
  of the initial phone consultation with the primary trainer.

  Program Three:
  The In-Home Basic On-Leash Program must be completed within 8 weeks
  of the initial phone consultation  with the primary trainer.

  Program Four:
  The Full In-Home Basic Training must be completed within 10 weeks
  of the initial phone consultation with the primary trainer.
   

• Scheduling Policy: 
  Both  the enrolled student and the trainer shall set a schedule,
  within the times provided, which is convenient for both parties.
  
  
• Failure To Complete The Program Within The Required Time:
  The obligations and responsibilities of Establishment Dog Training, Ltd and any
  of its assigned trainers is limited to performing the services for which the student has enrolled within the time frame outlined herein.  If, for reasons relating to failure of performance or failure of  compliance with the conditions and policies stated herein on the part of the enrolled student, the program is not completed within the time frame provided, the primary trainer, in her sole discretion, may determine if additional training will be offered, will determine, in her sole discretion, the additional cost of such additional training and determine the conditions under which such additional training shall be provided.   However, Establishment Dog Training, Ltd. and all of its assigned trainers have absolutely no obligations or responsibilities to perform any services beyond the time within which any program must be completed.

• No Refund Policy
  Once the student has enrolled in a program and the initial phone consultation with the primary trainer has been completed, there shall be no refunds of tuition or enrollment fees.  

A Note About Graduations

• Basic Obedience
  Basic Obedience is our most challenging course because it is the one in which you will be building a sound foundation of basic control over your dog. Approximately 75% of the dogs that participate in our Basic Obedience classes graduate in 10 weeks. Dogs are a lot like people in that they learn "at their own pace". Some
  dogs are more challenging to train due to their history, temperament and a myriad of other factors. Dogs who don’t graduate are welcome to continue on in the next
  session (subject to the restrictions and limitations stated in our Guarantee) until they have mastered the Basic Obedience skills. Don’t be discouraged if your dog does not graduate from his first Basic Obedience class. Many of the most accomplished dogs in our upper level classes required additional weeks in Basic Obedience before they were ready to move on to the advanced levels.
  

•  Ribbons And Trophies
  Ribbons and trophies are awarded in our graduation ceremonies in the interest of creating a "fun conclusion" to the class session. Dog and owner teams compete in a "Fun" version of a regulation obedience trial and scored on their performance of each exercise. Ribbons are awarded for the four highest scores and a trophy is awarded for 1^st place and for the dog that has made the most improvement throughout the 10 weeks of training. 

  These ribbons and trophies are a measure of the dog’s performance ON THAT DAY and are not a reflection of his overall abilities. It is not unusual for a dog who performed on an "average" level during the 10 weeks of class to perform particularly well on Graduation Day. It is equally common that a truly excellent working dog performs poorly during graduation. PLEASE REMEMBER THAT GRADUATIONS ARE
  NOT A TEST OF YOUR DOG’S ABILITIES. The fact that your dog is participating
  in the graduation indicates that the trainer feels that your dog has successfully mastered the required skills and is qualified to move on to the next level of training. 

  The graduation competition is "Just For Fun". All dogs who "graduate" will receive a "Diploma". The Diploma is the proof of his achievement and an indication of the trainer’s confidence in his ability to do well in the advanced training levels. Please try to remember that trophies and ribbons are simply meant to make the experience interesting. In our advanced classes the top–scoring dogs alternate from session to session even though the same dogs are competing. Your dog may be "in the ribbons" in one class and not in the next. His performance will vary from day to day, just like your own. If he is having a good day, lean back and enjoy it. If he is having a bad day, don’t worry, he’ll be better tomorrow. SPECIAL CONSIDERATIONS FOR ADVANCED LEVEL STUDENTS If you are participating in the advanced Fun level classes (Fun 1, Fun 2 and Fun 3 or Pi2), understand that your dog is unlikely to be "perfect" at every exercise. No dog is perfect at everything. Some dogs will never be enthusiastic retrievers. Some dogs may not like to perform certain "tricks". It is
  not the end of the world if your dog doesn’t like to "take a bow" or "roll-over" or if he isn’t enthusiastic about the teeter-totter obstacle. Judge your dog by his overall performance and progress rather than fretting over an individual exercise.

  Keep in mind that when your dog graduates from Basic Obedience he is already more accomplished than 95% of all of the dogs you are ever likely to encounter. Those that participate in the Fun classes and beyond, are working on a "Master’s" and "Ph.D." level of proficiency. Because these exercises are more challenging, they may require more time to master. This is normal. A good sense of humor and a little perseverance will get you "over the hump" and on to greater achievements. If
  you encounter an exercise that you just can’t seem to master, just mark it up to experience. Even the best and smartest dogs will have problems with a few exercises. Remember that dog training should be fun. You should relax and enjoy the many challenges and successes rather than dwelling on minor problems.
   

• SPECIAL CONSIDERATIONS FOR ADVANCED LEVEL STUDENTS

  If you are participating in the advanced Fun level classes (Fun 1, Fun 2 and Fun 3 or Pi2), understand that your dog is unlikely to be perfect; at every exercise. No dog is perfect at everything. Some dogs will never be enthusiastic retrievers. Some dogs may not like to perform certain tricks.  It is not the end of the world if your dog doesn’t like to take a bow or roll-over or if he isn’t enthusiastic about the teeter-totter obstacle. Judge your dog by his overall performance and progress rather than fretting over an individual exercise.  Keep in mind that when your dog graduates from Basic Obedience he is already more accomplished than 95% of all of the dogs you are ever likely to encounter. Those that participate in the Fun classes and beyond, are working on a "Master’s" and "Ph.D." level of proficiency. Because these exercises are more challenging, they may require more time to master.
  This is normal. A good sense of humor and a little perseverance will get you over the hump and on to greater achievements. If you encounter an exercise that you just can’t seem to master, just mark it up to experience. Even the best and smartest dogs will have problems with a few exercises. Remember that dog training should be fun.  You should relax and enjoy the many challenges and successes rather than dwelling on minor problems.

  Basic Training
  Refund Policy
  (Classroom Course Only)

  Once a person has enrolled in one of Establishment Dog Training, Ltd.’s classroom course, they are considered a STUDENT.   Space is then reserved for that STUDENT.  Because class space is limited and other applicants are turned away when classes are filled, the general policy of Establishment Dog Training, Ltd. allows for NO REFUNDS.   However, in the event a student gives ample notice of their inability to participate in the class in which they have enrolled, and providing that their reserved place in that class can be filled by a new or other applicant, refunds or partial refunds may be allowed in the sole discretion of  Establishment Dog Training, Ltd.

  IMPORTANT
  After You Have Completed Reading This Section, Be Sure To Click The BACK BUTTON ON YOUR BROWSER To Return To The Enrollment Form

   

Copyright © 2007    Establishment Dog Training, Ltd.